Suggestions, Compliments and Complaints policy

The surgery will welcome suggestions and complaints. If you wish to make a complaint regarding a GP or a member of staff please let us know as soon as possible – ideally within a matter of days or up to one year after the incident that gave rise to the complaint or the complainant became aware of it.

Complaints shold be addressed to the Practice Manager. We shall acknowledge your complaint within 2 working days and aim to have looked into your complaint within 10 days. You may then receive a formal reply in writing or be invited to attend a meeting with the persons concerned in an attempt to review the issues.

If you feel you cannot raise your complaint with us or are dissatisfied with the result of our investigation you can contact the Health Services Ombudsman at:

Millbank Tower,
Millbank,
London
SW1P 4QP

Tel: 0345 015 4033
Website: www.ombudsman.org.uk

Patients who have a complaint about a GP, dentist, pharmacy or optician, which cannot be resolved locally with the Practice Manager, can contact NHS England using the details below.

NHS England
PO Box 16738
Redditch
B97 9PT

Telephone: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding Bank Holidays).

Email: england.contactus@nhs.net